Support
Questions, bugs, feature requests? We’re happy to help.
support@extmag.com — we typically reply within one business day. Please include your *.myshopify.com store domain so we can correlate with the audit log.
Common questions
How do I roll back a price set I just applied?
Open the Set inside the app, scroll to the “Apply / rollback” card, and click Rollback. The app restores every variant to the price snapshot taken before the apply ran and writes a corresponding row to the audit log.
The product / variant counts on the Dashboard look wrong.
Click Reconcile on the Dashboard. The app compares Shopify’s authoritative product count to our local shadow and kicks off a bulk re-sync if the gap is significant.
Why do I see “Manual” entries in the audit log?
Whenever a variant’s price changes outside of an app-driven Apply — for example, an admin edits the price directly in Shopify — the products webhook diffs the new value against the shadow and writes a source: manual row.